Returns & Exchanges

At H.R. Higgins, we strive to ensure every coffee and tea order meets our exacting standards for quality and freshness. Due to the perishable nature of our products, we offer a dedicated resolution process for any issues regarding damaged goods or incorrect shipments.

Return Process

• 1.
  Contact Our Team

  Notify us within 14 days of receipt if there is an issue with your order by emailing our customer service team with your order number.

• 2.
  Provide Documentation

  For items damaged during transit or quality concerns, please include clear photographs and a brief description of the problem.

• 3.
  Await Authorization

  Our specialists will review your request and, where applicable, provide a return authorization and instructions for sending items back to our London premises.

• 4.
  Resolution and Refund

  Once your return is inspected or your claim is approved, we will process a replacement or a full refund to your original payment method within 5-7 business days.